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Policies and Returns

Store Policies

Cruise N Comfort USA offers the following Returns Policy:

To receive warranty service or to return an item purchased online or in one of our stores, please make sure you understand the requirements below and then email michelle@cruisencomfortusa.com for a RMA number. No item will be considered  for return without a valid RMA number printed on the outside of the return. Please read and understand the guidelines below before sending your return.

 Return Period

Items may qualify for a return if the below requirements are met. 

  • 15 days from the date of sale for all non used electrical items (includes all MES, HD and VES Series Air Conditioners). All electrical items must be in new, unused condition with original box, accessories, manuals and packaging.
  • 30 days from the date of sale for all other non-electric products.
  • items that are returned and do not meet the above requirements for credit will be rejected and returned to the customer at the customers expense. If the customer does not arrange shipping or payment for shipping the product will be considered abandoned*



Original Receipt and Valid RMA Number
You must have a original reciept and a valid RMA Number when returning a product to us for return or repair. Customers must pay for all shipping, taxes, duties,and brokerage charges.  All products returned must be insured for the retail value of the product. Returns will be refused if a valid RMA number is not assigned and displayed on the box. Products will also be refused if the package is damaged and/or not in its original packaging.

Warranty Repairs:

The MES, VES, and HD Series Products carry a 1 year parts and labor warranty. Please email michelle@cruisencomfortusa.com to receive a RMA number for warranty repairs. If the product has been tampered with, modified, installed incorrectly, serviced by unauthorized individuals not limiting to but  including adding incorrect oils or refrigerants the products warranty will be considered void and the product may be evaluated at the customers cost to return the product to operating condition. If no decision is made by the customer then the unit will be considered abandoned *.

 

Our address for warranty repairs is:

Cruise N Comfort USA

ATTN: Warranty Dept.

4747 E. Elliot Rd. Suite 29-500

Phoenix, AZ 85044

 

PRODUCTS WILL BE REFUSED IF YOUR ASSIGNED RMA NUMBER IS NOT DISPLAYED ON BOX.

We electronically secure your information solely for the purpose of returns management, in accordance with state and federal laws regarding consumer privacy.

Restocking Fee

There is a 25% restocking fee for all products accepted for return.

* Abandoned Returns

For warranty repair will be stored for a maximum of 60 days from the date the RMA was issued after that date the product will be recycled, resold or destroyed.

See your installation/operating manual for more warranty info.